Masters of Mayhem Privacy Policy

Last Updated: Jun 30, 2026

This Privacy Policy explains how Super Studios, Inc. (“Super Studios,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with Masters of Mayhem, including the Masters of Mayhem website, game, related online services, accounts, support, community features, and any other services that link to this Privacy Policy (collectively, the “Services”).

If you do not agree with this Privacy Policy, do not use the Services.

1. Summary

We collect personal information to operate Masters of Mayhem, support gameplay, authenticate users, provide online features, improve the game, moderate chat and community behavior, respond to support requests, protect users, and comply with legal obligations.

Key points:

• You must be at least 13 years old to create an account, access, or play Masters of Mayhem.
• We use Steam authentication and may create an internal Super Studios user ID linked to your Steam ID.
• We collect gameplay telemetry, crash data, chat data, moderation data, and support data.
• Text chat may be stored for moderation, safety, and abuse-prevention purposes.
• Voice chat is transmitted through our voice chat provider but is not currently recorded or stored by us.
• Wallet linking may be available through our website, but it is optional.
• You can contact us about privacy requests at support@mastersofmayhemgame.com.

2. Age Requirements and Children

Masters of Mayhem is not available to users under 13.

We may ask for your date of birth or age-related information before allowing you to access or play the game.

If you indicate that you are under 13, you will not be permitted to create an account, access, or play Masters of Mayhem.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information unless retention is required or permitted by law.

If you believe a child under 13 has provided us with personal information, contact us at support@mastersofmayhemgame.com.

If you are a parent or guardian and have questions about your child’s information, you may contact us at support@mastersofmayhemgame.com.

3. Personal Information We Collect

The personal information we collect depends on how you interact with the Services.

A. Information You Provide

We may collect information you provide directly, including:

• date of birth or age-related information;
• support requests;
• reports of other users;
• feedback, questions, or communications;
• information you submit through forms, emails, Discord, or support tools;
• wallet information you choose to provide or link through our website;
• any other information you choose to provide.

B. Steam and Account Information

When you authenticate through Steam, we may collect or process:

• Steam ID;
• Steam display name or username;
• Steam authentication information;
• internal Super Studios user ID;
• account linkage information;
• account status, restrictions, suspensions, or bans.

We create an internal Super Studios account or user ID for the game via Convex. This internal account maps or links to your Steam ID and may allow us to support other account links or platforms in the future.

C. Gameplay and Telemetry Data

We may collect gameplay and telemetry data, including:

• gameplay events and actions;
• progression;
• achievements;
• battle pass or reward progress;
• match, lobby, or session information;
• game settings;
• performance data;
• feature usage;
• error and debugging information;
• approximate location or region derived from IP address.

Gameplay telemetry may be associated with your Steam ID or internal user ID. IP address information may be collected separately for telemetry, security, analytics, or regional analysis.

D. Chat, Voice, and Community Data

The Services may include text chat, voice chat, Discord, and other community features.

For text chat, we may collect and store:

• Steam ID or internal user ID;
• Steam display name;
• message contents;
• lobby, match, or session information;
• timestamps;
• moderation or report information.

We use this information for safety, moderation, abuse prevention, enforcement, support, and improving the Services.

Voice chat is currently transmitted through Odin. We do not currently record or store voice communications. Odin may process voice communications and related technical information to transmit voice chat. We may update our use of voice moderation or safety tools in the future, including AI-assisted tools, if needed for safety or moderation.

E. Reports and Moderation Data

If you report another user, are reported by another user, or are involved in moderation activity, we may collect:

• reporting user information;
• reported user information;
• report reason;
• related chat messages or gameplay context;
• timestamps;
• lobby, match, or session information;
• moderation notes;
• warnings, mutes, suspensions, bans, or other enforcement actions.

F. Crash, Device, and Technical Information

We may collect technical information to operate and improve the Services, including:

• crash logs;
• device or machine specifications;
• operating system;
• hardware information;
• performance information;
• error logs;
• IP address;
• network information;
• identifiers used for debugging or support.

G. Website, Cookies, and Analytics

When you use our website, we may collect information automatically, including:

• IP address;
• browser type;
• device information;
• pages viewed;
• referring pages;
• approximate location;
• interactions with the website;
• cookies or similar technologies.

We may use analytics tools, including Cloudflare Analytics and similar tools, to understand website traffic, performance, security, and usage.

H. Blockchain and Wallet Information

You may optionally link a blockchain wallet through our website.

If you choose to link a wallet, we may process:

• wallet address;
• wallet connection status;
• NFT or digital asset ownership information;
• Steam account linkage information;
• related verification data.

Blockchain networks are public. Information on public blockchains may be visible to others and may not be controlled by Super Studios.

Wallet linking is optional unless we clearly state otherwise.

4. How We Use Personal Information

We use personal information to:

• operate and provide the Services;
• authenticate users;
• create and manage accounts;
• provide gameplay and online features;
• support progression, achievements, rewards, and game functionality;
• provide text chat and voice chat;
• moderate conduct and enforce our Terms and Community Guidelines;
• investigate reports, abuse, cheating, harassment, threats, or safety issues;
• protect users, minors, Super Studios, and others;
• provide customer support;
• debug, repair, and improve the Services;
• analyze game performance and usage;
• maintain security and prevent fraud;
• verify wallet or NFT-related functionality where applicable;
• communicate with you about the Services;
• comply with legal obligations;
• enforce our agreements and policies.

5. Legal Bases for Processing

If you are located in the European Economic Area, United Kingdom, or another region that requires a legal basis for processing, we process personal information under the following legal bases:

• Contract: to provide the Services, authenticate users, operate accounts, provide gameplay, and support requested features.
• Legitimate Interests: to improve the Services, maintain security, prevent abuse, moderate conduct, debug issues, enforce rules, and understand usage.
• Consent: where required for certain optional features, cookies, marketing, or other processing.
• Legal Obligation: where we need to comply with applicable laws, legal process, or regulatory requirements.
• Protection of Vital Interests or Safety: where processing is necessary to protect users or others from serious harm.

6. How We Disclose Personal Information

We may disclose personal information to:

A. Service Providers

We may share information with vendors and service providers that help us operate the Services, including:

• Steam;
• Convex;
• AWS;
• Cloudflare / R2;
• Grafana;
• Odin;
• Codex;
• Sanity;
• Discord;
• analytics, hosting, support, security, and moderation providers.

B. Platform and Account Providers

We may disclose or receive information from Steam or other platform providers to support authentication, account linking, game access, purchases, downloadable content, or platform functionality.

C. Community and Moderation

If needed to investigate abuse, enforce our rules, or protect users, we may disclose relevant information to moderation teams, community managers, service providers, or platform providers.

D. Legal, Safety, and Compliance

We may access, preserve, or disclose information if we believe it is reasonably necessary to:

• comply with law, legal process, or law enforcement requests;
• enforce our Terms or policies;
• protect the rights, safety, or property of users, minors, Super Studios, or others;
• investigate fraud, abuse, security issues, or illegal conduct;
• respond to emergencies.

E. Business Transfers

If Super Studios is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be disclosed or transferred as part of that transaction.

F. With Your Direction or Consent

We may disclose information when you direct us to do so or with your consent.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, improve performance, analyze usage, maintain security, and support marketing or analytics where permitted.

Some cookies are necessary for the website to function. Others may be optional, such as analytics or marketing cookies.

Where required by law, we will provide choices for non-essential cookies and similar technologies.

You may be able to manage cookies through your browser settings or through cookie preference tools we make available.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain accounts, support gameplay, moderate conduct, resolve disputes, enforce agreements, comply with legal obligations, and protect users and the Services.

Our current target retention approach is:

• gameplay telemetry: up to 12 months, unless needed longer for security, debugging, analytics, legal, or operational reasons;
• chat logs: up to 90 days as a standard period, unless needed longer for moderation, safety, enforcement, legal, or abuse-prevention reasons;
• crash logs: up to 180 days, unless needed longer for debugging, security, legal, or operational reasons;
• moderation and ban records: for the duration of the enforcement action and a reasonable audit period;
• support tickets: up to 24 months, unless needed longer for legal, safety, or support reasons;
• account data: for as long as your account is active or as needed to provide the Services, unless deletion is requested and legally required.

Retention periods may vary depending on the type of data, the reason we collected it, legal requirements, technical constraints, backups, security needs, and dispute resolution needs.

9. Your Privacy Rights

Depending on where you live, you may have rights to:

• access personal information we hold about you;
• request correction of inaccurate information;
• request deletion of personal information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request portability of certain information;
• appeal or complain to a privacy regulator.

To submit a request, contact us at support@mastersofmayhemgame.com.

We may need to verify your identity before responding. For game-related requests, this may include verifying your Steam ID, internal account ID, or other account information.

We may delete or anonymize personal information where required, subject to exceptions such as legal obligations, safety, fraud prevention, moderation enforcement, dispute resolution, backups, or other permitted reasons.

10. California Privacy Notice

This section applies to California residents where applicable.

We may collect the following categories of personal information:

• Identifiers, such as Steam ID, username, internal user ID, IP address, email address if provided, and wallet address if linked.
• Internet or electronic network activity, such as website usage, gameplay telemetry, session information, and interactions with the Services.
• Commercial information, such as purchase or DLC-related information if purchases are supported through a platform.
• Geolocation information, such as approximate location derived from IP address.
• Audio or visual information, such as voice chat transmission or screenshots submitted for support or reporting, where applicable.
• Inferences or analytics, such as gameplay patterns, performance metrics, or moderation signals.
• Sensitive personal information, only where applicable and as defined by law, such as account login information or precise categories that may be inferred from user-submitted content.

We use and disclose these categories for the purposes described in this Privacy Policy.

We do not sell personal information for money.

We do not knowingly sell or share personal information of users under 16.

If we engage in activities considered “sharing” or targeted advertising under California law, we will provide required notices and choices.

California residents may have rights to know, access, correct, delete, and opt out of certain uses of personal information. To exercise rights, contact support@mastersofmayhemgame.com.

We will not discriminate against you for exercising privacy rights.

11. International Data Transfers

We are based in the United States. Your information may be processed in the United States and other countries where we, our service providers, or our partners operate.

These countries may have privacy laws that differ from those in your country.

Where required, we use safeguards designed to support lawful international transfers of personal information.

12. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no system is completely secure. We cannot guarantee that personal information will be completely secure or free from unauthorized access, loss, misuse, or alteration.

13. Third-Party Services

The Services may link to or integrate with third-party services, such as Steam, Discord, wallet providers, blockchain networks, analytics providers, or other platforms.

Third-party services are governed by their own terms and privacy policies. We are not responsible for their privacy practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will provide notice as required by law, which may include posting the updated Privacy Policy, providing notice in-game, or requiring acknowledgement before continued use.

Your continued use of the Services after the updated Privacy Policy takes effect means you acknowledge the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or want to exercise privacy rights, contact us at:

support@mastersofmayhemgame.com

Data Controller. Super Studios, Inc. is the controller responsible for the personal information processed in connection with the Services. You can reach us at the contact details below.

Super Studios, Inc.

1001 Wilshire Boulevard, PMB 2083

Los Angeles, CA 90017, United States

Email: support@mastersofmayhemgame.com

EU and UK Representatives. If you are located in the European Economic Area or the United Kingdom, you may also contact the representative we have appointed under Article 27 of the EU GDPR and the UK GDPR regarding the processing of your personal information: [Representative name and contact details to be inserted upon appointment].